GENERAL

TERMS AND USES

• Responsible Party (Primary and Open Item)
• Inspector

Hardware & Apps

• Device, Hardware, and System Requirements for FTQ360
• Download the iOS App
• Download Android App
• FTQ360 for Windows

Support Contact Information

• Contact Us

Videos

• FTQ360 Video Playlists
• Inspector Training
• Responsible Party/Subcontractor Training
• Setup Videos
• Reports & Dashboards

What's New

• What's New 2023
• What's New - June 2023
• What's New March 2023
• What's New February 2023
• What's New - September 2022
• What's New - August 2022

See all 27 articles

FAQ - Checklists

• Is there a list of terms used in FTQ360?
• Can I change the FTQ,QC,OPN,NC boxes?
• What are the "Code" and "Seq." columns?
• How do I sort the display order of the tasks on Checklist Selection screen?
• How do I delete checkpoints in a checklist?
• Can I duplicate or copy checklists or checkpoints?

See all 10 articles

FAQ - Corrective Actions

• Should I change "Fixed" or "QC" items to "FTQ" once the error is corrected?
• How do you close out corrective actions once they are completed?
• Why am I not receiving reminders for overdue CAs?
• Will a photo taken for a checkpoint get associated with the Corrective Action item?

FAQ - Dashboard & Reports

• What does the code "NC" mean on the Inspection Report?
• What are "Open Items" on the Dashboard?
• How to Use Dashboards and Reports to Improve Quality?
• Can I change an "OPN" item to "QC" on the dashboard?
• Can I add a note explaining FTQ, QC, OPN on reports?
• Can I customize the email that goes out with the Auto Reports?

See all 10 articles

FAQ - Emails

• How can I change the emails associated with a Project?
• Why is the invitation link not working for a new user?
• How can I add additional emails to be automatically copied when an inspection is emailed out?
• Can FTQ be set up so that overdue inspections are automatically re-emailed to sub trades?

FAQ - Inspections

• How do I change the date and time format?
• How do I remove the time stamp on photos?
• Why do I keep getting a message that I'm "Offline?"
• What Does FTQ, QC, OPN, and N/A Mean on my Checklist?
• What Score Should I Give?
• When do I use Fail status on inspections?

See all 13 articles

FAQ - Offline

• I'm getting error "Conflict" message and can't synchronize
• Can FTQ360 work offline with Windows 10
• What Does "Server Only" Mean?
• What is the Difference Between Importing Checklists and Syncing Checklists for Offline?

FAQ - Trouble Shooting

• How do I send the System Data to the Developer to review?
• FTQ360 isn't saving a copy of the photos
• Link in Report not opening to FTQ360 Login Page
• FTQ360 not remembering my password
• How do I download the FTQ360 app on a Windows device?
• I'm having problems with FTQ360 (Legacy)

See all 10 articles

FAQ - User Access

• Log in to FTQ360
• How do I change my password?
• How do I get the FTQ360 app to save my login credentials?
• What is my FTQ360 Account Number?
• How do I change the admin?